We want you to be happy with your purchase, but we understand sometimes there may be an issue. Please see ourpoints below, and if for any reason you are unhappy or something is wrong, in the first instance please contact us either by email or on 0208 689 2341.
1) You may return your item for any reason and receive a refund of the items price stated on the site at the time of purchase. In order to receive your refund, you must return the item within 14 days of receiving, having contacted us by e-mail or telephone within 7 days. After 14 days, no refund will be allowed. For any special orders that are incorrect or no longer needed by the customer, refunds will be subject to a 20% stock fee.
2) Shipping/handling is NON REFUNDABLE. Return shipping cost is the responsibility of the buyer.
3) Items such as helmets are non refundable due to hygiene and safety reasons.
4) For exchanges involving defective items, the return shipping cost is the responsibility of the buyer, we will take care of the cost of shipping the replacement item back to you, so in effect, we are splitting the overall shipping cost to replace an item. If simply exchanging for a different item, the buyer is responsible for the shipping cost both ways.
5) Other circumstances (example – you were sent the wrong item) will be handled on an individual basis. If we have made an error, we will correct it.
6) All items must be received in the same condition as when dispatched when returned for refund. Any items that show obvious signs of wear or use will not be eligible for return or exchange credit.
7) Refunds will be issued by the same method of payment you originally sent (PayPal or credit back your card). Cheque and MO payments will be issued a refund cheque only.
8) PLEASE ALLOW 10-14 BUSINESS DAYS TO PROCESS YOUR REFUND OR SHIP YOUR REPLACEMENT.
9) If you have ANY problems with the order, item or delivery time we need you to tell us as soon as possible so that we can rectify the problem with you.