Terms and Condtions

To help us in helping you making your visit to our site a pleasant one, please take some time to read through our terms and conditions. This will avoid any misunderstanding.

Returns

We want you to be happy with your purchase, but we understand sometimes there may be an issue. Please see our points below, and if for any reason you are unhappy or something is wrong, in the first instance please contact us either by email or on 0208 689 2341.

1) You may return your item for any reason and receive a refund of the items price stated on the site at the time of purchase. In order to receive your refund, you must return the item within 14 days of receiving it, having contacted us by e-mail or telephone within 7 days. After 14 days, no refund will be allowed. For any special orders that are incorrect or no longer needed by the customer, refunds will be subject to a 20% stock fee.

2) Shipping/handling is NON REFUNDABLE. Return shipping cost is the responsibility of the buyer.

3) Items such as helmets are non-refundable due to hygiene and safety reasons.

4) For exchanges involving defective items, the return shipping cost is the responsibility of the buyer, we will take care of the cost of shipping the replacement item back to you, so in effect, we are splitting the overall shipping cost to replace an item. If simply exchanging for a different item, the buyer is responsible for the shipping cost both ways.

5) Other circumstances (for example – you were sent the wrong item) will be handled on an individual basis. If we have made an error, we will correct it.

6) All items must be received in the same condition as when dispatched when returned for refund. Any items that show obvious signs of wear or use will not be eligible for return or exchange credit.

7) Refunds will be issued by the same method of payment you originally sent (PayPal or credit back your card). Cheque and MO payments will be issued a refund cheque only.

8) PLEASE ALLOW 10-14 BUSINESS DAYS TO PROCESS YOUR REFUND OR SHIP YOUR REPLACEMENT.

9) If you have ANY problems with the order, item or delivery time we need you to tell us as soon as possible so that we can rectify the problem with you.

Dispatch

We look to dispatch items, from stock within 1 working day Monday-Friday. For special orders the dispatch time varies depending on the supplier; however we look to supply the goods within 10 days. If for any reason you have not received your goods after the 10 day period please contact us immediately.

Bulky, heavy items are dispatched within 1 business day by 24-hour courier. Smaller items are sent using Royal Mail First Class Recorded delivery. These services ensure all items reach you and avoid delays and costs for both us and you. All items are signed for and tracked. Signature on delivery is optional on certain situations when requested.

Stock

Most items purchasable on our site are normally in stock, but please be aware that in the event of there being no stock, the dispatch of your item will be delayed. We will do our best to prevent this from happening. In the event of no stock, and we need to order something in, we shall contact and notify you of any delays. If for any reason you do not hear from us within 2 days please contact us to make sure we have received your order.

Prices

All prices shown are inclusive of VAT unless stated otherwise. All prices are correct at the time of publication. We reserve the right to change prices at any time without notice.

Complaints

If for any reason you are unhappy with your purchase or are unhappy about the quality of service given by any member of staff, please contact us

Post – In Moto Ltd, 187 St James’s Road, Croydon, CR0 2BZ
Email – info@inmoto.com
Phone – 020 8689 2341