Three service coupons must be used to ensure continued validity of the conventional warranty Ducati offers consumers: at 1,000 km (or six months), 12,000 km (or 12 months) and 24,000 km (or 24 months), to be performed by any official Ducati workshop. In the case of the Hypermotard, Hypermotard SP and Hyperstrada bikes, starting with model year 2013, service coupons are for 1,000 km (or six months), 15,000 km (or 12 months) and 30,000 km (or 24 months).
The warranty will be forfeited if the bike is repaired or overhauled by an unauthorised workshop, or if non-original parts are used; the warranty does not cover damage resulting from accidents, overloading and improper or negligent use, and does not apply to motorcycles used in sporting competitions of any type; motorcycles which are rented out are particularly subject to wear and damage as use and maintenance may not always be performed in accordance with the instructions in the Service Booklet.
The warranty is international, and is therefore also valid outside the country where the bike was purchased; it is transferred to the new owner if the bike is sold, and includes roadside assistance and Ducati Card Assistance medical insurance.
Detailed information may be found in the Service Booklet supplied with the bike.
Please note that the above general conditions of warranty offered by Ducati do not in any way compromise the mandatory rights of the physical person identified as the "consumer" under his or her own national legislation. The conventional warranty offered by Ducati therefore adds to and does not replace the warranty provided under the applicable legislation.
Ducati and ACI Global have established Ducati Card Assistance, which covers customers in case of breakdown, accident, injury or illness, 24 hours a day, 365 days a year in Europe, the USA and Canada, for 24 months from the date when the bike is delivered.